Rental Updates - April 2025

We’ve made some changes to our rental program to give you more flexibility and better value — here’s what’s new:

 

What’s changing?
Previously, puzzle rentals lasted 6 weeks and automatically renewed for another 6 weeks unless returned.

 

Now, rentals begin with a 4-week rental period. After that, if you’re not ready to return your puzzle, your rental will auto-renew weekly at a pro-rated weekly rate — so you only pay for the extra time you actually need.

 

Here’s an example:
Let’s say you rent a 500-piece puzzle.

• Old system: $150 for 6 weeks. If not returned, another $150 6-week term is charged.
• New system: $100 for the first 4 weeks. Then, if you want more time, it’s just $25 per week after that.

So:

• If you return the puzzle after 4 weeks, you save $50.
• If you return it after 6 weeks, you still pay $150 total—same as before.
• If you return it after 7 weeks, you pay an extra $25, instead of $150 for a full 6 weeks.

Why the change?
We listened to your feedback. Folks reached out asking for a more flexible renewal policy and we wanted to make that happen. We also dug into the data and found that many customers returned their rental puzzles within 4 weeks. And lastly, we want to make our craft as accessible as possible. We hope this helps.

 

Nothing at all. This new system applies automatically to all new rentals. If you’re currently in the middle of a 6-week rental, you’ll finish that term as usual. After that, new rentals will follow the 4-week + weekly renewal structure.

 

Questions? We’re here to help anytime. Here's what our new rental pricing looks like with the changes. 

Happy puzzling 🧩
 The Elms Team